Genie Garage Door Opener User Manual

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The Model 2028 provides power, value and reliability for those who desire a powerful, quiet, durable, long-lasting opener.

Please tell us about your Genie experience to help us continue to produce the best products for customers just like you!

Battery Backup included for added convenience and peace of mind.
(Model 2028B)
CALIFORNIA RESIDENTS: In accordance with California State Law SB-969, all installed garage door openers in the state must have battery backup as of July 1, 2019. Click Here to learn more.

Belt or Chain Drive

  • DC motor with Soft Start & Stop control
  • 10 Year Motor Limited Warranty **
  • 1 light bulb – Genie LED light bulbs recommended (60 watt max if incandescent bulb is used.)
  • C-channel rail for strength & aesthetics
  • Compatible with Aladdin Connect® smart device system
  • Intellicode® Security to stop potential code thieves
  • HomeLink® & Car2U® compatible (No external repeater box or bridge needed.)

Special Features

  • Powerful DC motor allows for quiet operation with Soft Start & Stop control.
  • Opening speed up to 7.0' per second. (Operates residential sectional doors up to 8' high.)
  • Steel reinforced belt or chain drive – choose the drive option that best fits your needs.
  • Strong C-channel rail design that also helps conceal the rotating belt or chain for better aesthetics.
  • Auto-Seek Dual Frequency system automatically seeks the best frequency between 315 or 390 MHz in which to operate, depending on any nearby frequency interference source.
  • Light is positioned toward inside of garage instead of toward garage door to give illumination where you need it most. Genie LED bulb recommended (60 watt max if incandescent used.)
  • Pre-programmed remote is ready to use right out of the box. (Simple steps to change programming if desired.)

Standard Features

  • Safe-T-Beam® Non-Contact Reversing System

    Puts an invisible beam across the door opening. The door stops and reverses to open position if anything passes through the beam.

  • GenieSense Monitoring and Diagnostic Technology

    Provides safety by continuously monitoring operation of the door, stopping the operation to alert you when significant changes occur.

  • IntelliCode® Access Security System

    Superior encryption technology (also known as rolling codes) that prevents piracy of the radio signal that opens your garage door by continually seeking a new code from billions of combinations.

  • HomeLink®& Car2U® Compatibility

    Works with ALL HomeLink and Car2U systems regardless of when those systems were made. No additional external repeater box or compatibility bridge needed.

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PN# 37026500123, 02/26/2010 REV. 1

27

TROUBLESHOOTING GUIDE -

OPERATION

FOR HELP-1.800.354.3643 OR WWW.GENIECOMPANY.COM

PROBLEM

WHAT TO DO

Opener does NOT run
from Wall Console.

‡ Check power source.

– Plug a lamp into outlet used for power head. If lamp works, power source is OK.

– If not, check fuse or circuit breaker.

‡ If power is OK.

– Check connections at power head terminals and at Wall Console.

‡ Check for reversed, broken, or cut wires. Staples can cut insulation and short wires. Repair or

replace.

Opener runs, but door
does NOT move.

‡ Make sure carriage is engaged to carriage slide.

– Place carriage lever in lock position.

‡ Check to make sure chain/belt is not broken or OFF its track.

‡ Check FORCE ADJUSTMENT (See section ). Door opener will NOT run more

than 30 seconds each way if door does not move.

6

Opener works from Wall
Console, but NOT from
remote control.

‡ Program remote control code into receiver memory (See section ).

‡ Replace remote control battery (See section ).

8

7

Remote control has
less than 25 feet
operating range or no
operation.

‡ Relocate remote control inside car and or point remote control at garage door.

‡ Replace battery (See section ).

‡ Reposition door opener antenna.

‡ Red LED blinks while button is being pushed or LED does not come ON - battery is

low, replace battery.

8

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Door starts down, then
STOPS and goes back
up.

OR

Safe-T-Beam

®

System

malfunction.

‡ If a NEW installation, check Door Arm position, (See section ).

‡ Check if Safe-T-Beam

®

Red LED is flashing.

‡ Check Safe-T-Beam

®

system for beam obstruction or misalignment of lenses.

Realign or replace Sensors. (See section )

‡ Check 'CLOSE FORCE' adjustment (See section ).

‡ Check garage door for binding.

‡ If an operational problem exists, and opener will not run closed. The opener can be

forced to close as follows (See section ). Hold the wall console down until door is

completely closed.

‡ Disconnect the Safe-T-Beam

®

System from the opener and contact an authorized

Genie

®

Dealer or The Genie Company at 1-800-35-GENIE.

5

6

3

2

Door starts down, then
STOPS before it is
closed.

OR

Door will only open.

‡ Check CONTACT REVERSE (See section ).

‡ Check garage door for binding.

‡ Wires shorted. Staples can cut insulation and short wires. Repair or replace.

‡ Check 'CLOSE FORCE' adjustment (See section ).

6

6

Door starts up, but
STOPS before it’s
completely open.

‡ Be sure door, opener, and springs are in good repair, properly lubricated and

balanced (See Maintenance section ).

‡ Check 'OPEN' limit setting (See section ).

‡ Check 'OPEN FORCE' adjustment (See section ).

‡

WARNING:

If you suspect a problem with the garage door hardware or springs, contact

an authorized Genie

®

Dealer or a trained door system technician, or contact The Genie

Company at 1-800-35-GENIE.

10

6

6

Door will only run in
close direction.

Ipod nano gen 3 user manual. ‡ Check door balance, condition, and door spring.

‡ Check 'OPEN FORCE' adjustment (See section ).

‡

WARNING:

If you suspect a problem with the garage door hardware or springs, contact

an authorized Genie

®

Dealer or a trained door system technician, or contact The Genie

Company at 1-800-35-GENIE.

6

Door opener starts for
no reason.

‡ Was a remote control lost or stolen? Erase all remote control codes from receiver

memory and reprogram (See section ).

‡ Console stuck on Wall Console or remote.

‡ Check CLOSE limit switch setting (See section ).

‡ Wires shorted. Staples can cut insulation and short wires. Repair or replace.

6

7

Noisy operation.

‡ Be sure all fasteners are tight.

‡ Be sure door and opener are in good repair, properly lubricated and balanced (See

Maintenance section ).

10

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